Field guide · Questions

Questions that open up

Breadth, precision, and direction — without turning conversation into interrogation. A spacious question works only after preparation has made it earned. The economy standard: ask the shortest question that opens the largest honest space.

Nine question families

Knowing which family a moment calls for matters more than the exact wording.

FamilyUseStemWhat it tends to produce

Common repairs

Weak forms and their stronger replacements. The pattern behind most of them: remove permission theater, feed the guest nothing, and trade atmosphere for observation.

Weak formReplace withWhy it improves the answer
A good question sounds almost inevitable after it is asked. If the guest must remember your syntax, the question is too long.

Try it now

Three rounds of Rapid Repair, right here. Out loud.